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To make a purchase simple click on the "buy now" button corresponding with
the product you would like to purchase. Once you click the "buy now"
button, it will transfer you to a secure Pay Pal site where you follow the
on-line instructions to make a purchase with your credit card. Or you can make
an e-mail money transfer from your debit or credit accounts by simply
transferring the total amount listed (plus $25.00 shipping and handling) to
vip@ftavip.com.
All costs are in US funds. To find out how much your purchase will be
in Canadian funds, simply click on the following currency converter link
http://www.forex.ch/converter.htm
and type in the amount that you would like to switch from "United States Dollar"
to "Canadian Dollar" to get the amount in Canadian funds.
You can find support and files for your receiver in our VIP Section.
Upon joining for a VIP Membership, you will receive a username and password that
you will use to login to our VIP section to gain access to all of our support
and files. The VIP Section is for VIP Members only.
To sign up for VIP Membership, you must purchase a 1 month, 6 month or 1 year
support package. You can do so by clicking the "buy now" button corresponding
with the length of support you would like to purchase. This will transfer you to
a secure Pay Pal site where you follow the on-line instructions to make a
purchase with your credit card. Or you can make an e-mail money transfer from
your debit or credit accounts by simply transferring the total amount listed to
vip@ftavip.com.
We currently have instructions and files for the following receivers:
Viewsat, Sonicview, Pansat, Coolsat, Ariza, Buzz, Fortec, Captain, Neusat and Captiveworks.
Upon joining for a VIP Membership, you will have a username and password
automatically created for you by FTA VIP. Your username and password will
be e-mailed to the e-mail address that you have indicated on your Pay Pal account
or e-mail money transfer.
All purchases usually arrive to their destination 2-4 days from the date of
purchase. Once your purchase has been shipped FTA VIP will send you a
tracking number and a link to the shipping company's website (either FedEx or
Canada Post) to the e-mail address which you used to make the purchase. You
can then copy and paste your tracking number into the shipping company's website
to find out your shipment's tracking information, where it is at the current
moment and its expected delivery date.
Please note that only the One Month Support has the
automatically monthly
Subscription. If you buy Six Months Subscription or longer. Your
account will not be automatically renewed.
As
the billing of your account was handled through PayPal, you will need to cancel
your billing request through them in order to avoid future billing. Paypal will
then notify us of your cancellation request and we will officially cancel your
account from our end.
If you are unfamiliar
with how to cancel your subscription through Paypal please use the following
instructions:
* Log in to your
Paypal account and go to the ‘My Account’ Section
* Click on the
‘History’ link
* Choose
‘subscriptions’ from the drop down menu
* Go to the row in
which ‘FTAVIP Subscription’ is listed and click on ‘Details’
* Near the bottom of
the page is a button ‘Cancel Subscription’, click on it
* Verify cancellation
request by clicking on the ‘Cancel Subscription’ button on the next page
* Paypal will notify
us of your subscription cancellation and we will then complete the cancellation
process from our side
Feel free to e-mail us with any questions, comments or concerns.
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